Frequently Asked Questions

All our candles are made from 100% natural soy wax, which is derived from soybean oil. We use cotton wicks (or wooden wicks for select products) and premium fragrance oils that are phthalate-free. Our containers are reusable glass jars or ceramic vessels.

Burn times vary depending on the candle size. Our standard 220g candles burn for approximately 40-45 hours, while our larger 250-280g candles burn for 45-55 hours. Actual burn time may vary depending on environmental factors and how well the candle is cared for.

Yes! All our candles are 100% vegan and cruelty-free. We never test on animals, and our soy wax is plant-based. Our fragrance oils are carefully selected to ensure they contain no animal-derived ingredients.

We offer free standard shipping on all UK orders over £50. For orders under £50, standard shipping is £3.95. Express delivery is available for £6.95. International shipping rates vary by destination and are calculated at checkout.

Standard UK delivery typically takes 3-5 working days. Express delivery takes 1-2 working days. Orders are processed within 1-2 business days before shipping. During busy periods (such as Christmas), delivery times may be slightly longer.

Yes, we ship to most countries in Europe and selected international destinations. International delivery typically takes 5-14 working days depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We want you to be completely happy with your purchase. If you're not satisfied, you can return unused, unopened candles within 30 days of delivery for a full refund. Items must be in their original packaging and in resaleable condition. Please contact us before returning any items.

We take great care in packaging our candles, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.

For the best burn experience:

1. First burn: Allow the wax to melt all the way to the edges of the container (usually 2-3 hours). This prevents tunnelling.

2. Trim the wick: Before each burn, trim the wick to approximately 5mm to prevent smoking and ensure an even burn.

3. Burn time: Don't burn your candle for more than 4 hours at a time.

4. Safety: Keep away from drafts, children, and pets. Never leave a burning candle unattended.

White frosting is completely natural and is actually a sign of 100% natural soy wax! It occurs when the natural wax tries to return to its original state and is caused by temperature changes. It doesn't affect the performance or scent of your candle in any way.

Absolutely! Our containers are designed to be reused. Once your candle is finished, simply clean out any remaining wax (warm soapy water works well), remove the wick holder, and your container is ready for a new life as a plant pot, makeup brush holder, or storage jar.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are securely processed and your card details are never stored on our servers.

We process orders quickly, so please contact us as soon as possible if you need to make changes. If your order hasn't been dispatched yet, we'll do our best to accommodate changes or cancellations. Once an order has been shipped, it cannot be cancelled, but you can return it following our returns policy.